HGG Community Forums

ConvivialityFarm · Dec 4, 2022 6:09 PM

I'm trying to do some shopping for the gift exchange, but for some reason I can't purchase anything. Is there a way for me the fix this? I also can't sell any of mine.

ConfluenceRanch · Dec 4, 2022 7:24 PM

I don't see anything from this end that would prevent you from buying. Are you talking about buying on the public boards, or in a chat room?

Ammit · Dec 5, 2022 3:47 AM

We need WAY more context. What does "can't purchase" mean? What are you seeing that makes you think you can't buy anything?

ConvivialityFarm · Dec 5, 2022 11:02 AM

Sorry! If I look up horses for sale and then click on them to buy them, the purchase box won't show up. Also, the box that allows me to list my horses for sale isn't showing up on my horse pages.

ConvivialityFarm · Dec 5, 2022 11:03 AM

I can try to put screenshots on here if that would make it easier for yall!

Ammit · Dec 5, 2022 11:08 AM

The only thing in the code that will make it so you can't see the box that allows you to sell is if the horse is a sea pony. I logged into your account and I can both see the box to list horses and the box to purchase horses.

This may be a dumb question, but are you sure you were logged in?

ConvivialityFarm · Dec 5, 2022 12:25 PM

Yes, I'm logged in! I'm messaging you screenshots so you can see what its showing me. Maybe its something with my browser?

Ebeal1 · Dec 5, 2022 12:26 PM

I also had this problem the other day, I was trying to buy a RS warmblood that was listed for sale in my sales chat. She had to put it for public sale while we were both online in order for me to be able to purchase the horse lol

ConvivialityFarm · Dec 5, 2022 12:32 PM

I got on a different browser and its working now, thank you!

Ammit · Dec 5, 2022 12:42 PM

Ebeal1 that does not sound like a related issue. You probably are not a member of your own chat.

Ebeal1 · Dec 5, 2022 3:38 PM

Well, that makes sense lol, excuse my lack of brain cells LMAO

Walywoohoo · Dec 5, 2022 4:14 PM

Idk, I feel like you were definitely listed on the chat...

Ammit · Dec 5, 2022 4:47 PM

Owners are not listed on the chat. It is an issue we have dealt with in the past and the solution is to add yourself as a member if you are the owner.

Westworld · Dec 8, 2022 12:38 PM

Just wanted to mention- I’ve had the problem with not being able to buy before, where the option just completely disappears, and like always, Once I cleared my cache it worked/came back.

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