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Issue With Premium Subscription
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Hi, I'm not sure if this is technically a "bug" from the site, but it's still an account/site issue that I'm having, so hopefully, I'm posting the right spot. (I apologize if I am not!)
I've had a Premium subscription here on my Mesa account since May 11th. My HAJ account shows this. But apparently, my payment failed through Paypal for my June monthly payment, so I'm currently without any of my Premium upgrade features here. However, there is absolutely no evidence on Paypal whatsoever that I ever had an automatic payment set up for this. There is no evidence of the May 11th transaction, no evidence of the failed June 11th transaction, and no automatic payment setup on my account under my Premium grade Id for this Mesa account. (I do know where to look for that because there is one set up for my Premium Bluegrass account, and all of that shows up fine.) I'm trying to figure out what I need to do to pay for it to get the features back (and payments back on track) or if I just need to cancel the subscription and start over again. Thanks!- cinnabae (they/her) -
I am seeing the payment on your account and on Paypal. It should attempt to charge here again today or tomorrow but if it does not you can cancel and create a new one. :)Need to contact me? Read this first.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
Okay. It's still not showing up on my end yet, but I'll give it until tomorrow to show up and then go ahead and cancel and try again. (Want to make sure I can do a few things before sending gifts off to my giftee for the exchange.) Thank you! :)- cinnabae (they/her)