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Upgraded Account
  • Recently my debit card expired. I went into PayPal and put in the new one, but now it looks like I am back to basic. Either that, or I hit the wrong button, both are entirely possible with my computer antiskills.

    Hope you make it home safe and soon.
  • Your subscription is tied to a specific card via contract. You have to cancel it and create a new one. It can't change payment sources on an active sub. Part of the reason we are rebuilding our payment system this fall.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )


    she/her
  • Okay, so I now have canceled my old card on PayPal and put a new card in its place I need to go back in and resubscribe to an upgrade?
  • You'll need to cancel your old subscription and then you can make a new one. Info is on your upgrade management page.

    https://mesa.huntandjump.com/up_manager.php
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )


    she/her

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