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Didn't get auction money - Hunt and Jump Forum - Mesa
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Didn't get auction money
  • Creepygoth666Creepygoth666
    Morning guys! I put several horses up for auction yesterday, and they were taken out of my account, but the money for them was never deposited. Any idea what happened?
  • AmmitAmmit
    What makes you think it was never added? I am not seeing any issues with auction payouts. Did you check your transaction log?

    ETA: I just checked your log and you were paid for 5 horses.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )


    she/her
  • Creepygoth666Creepygoth666
    It does show I was paid for the five horses, but the money never showed up in my account. I had to sell a couple horses today just to create. I wish I had taken screenshots, and I'm sorry I didn't. If you look at the transactions after it "paid out", and my current balance of 1043, it doesn't equate properly.
  • AmmitAmmit
    It all looks correct to me. The log shows that it was added to your account correctly. We have many times had people get confused about balances which is why we added in the log. You created 5 horses right after the auction ran.
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )


    she/her
  • Creepygoth666Creepygoth666
    I'm sorry, I don't see it on my log since the the last transaction for 4/7 was the auction payout on my end, and I honestly don't remember creating five afterwards. Thank you for looking into it though.
  • AmmitAmmit
    It's exactly why we have the log as people getting confused was so common of an occurrence. :)
    Need to contact me? Read this first.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )


    she/her
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